Business Meeting


Jennifer Day - Commercial Director, Digital Sky

"The fact I have worked with Next Steps for over seven years is testament to the massive personal impact they’ve had on me and the commercial value they’ve added. 

As a senior exec working in the financial services, retail and entertainment sectors, I have found the coaches at Next Steps to live and breath some incredibly powerful values. They believe in people, self reflection and in practical/pragmatic solutions which reflect the need to act quickly in customer, tech/data led organisations. 

Next Steps personal, one on one coaching style is innovative and adds real value. It has been central to the development of my leadership skills and capability. My coach made a point of getting to know me personally. They recognise the need to do this in order to understand personal values, business objectives, drivers and conflicts. They create a safe environment in which to challenge and develop your thinking. 

The personal approach means that, as a senior exec, I have a safe environment in which to think and Next Steps has often helped me navigate tricky people or commercial decisions. 

Next Steps has provided me with a ‘tool kit’ of models which are applicable to many commercial opportunities/problems. Most noteably, Next Steps has significantly grown my capability in designing, leading and implementing organisational changes. 

Next Steps will remain a really critical partner in both my personal development and the development of the teams I lead."

Professor Scott Davidson – Vice Chancellor, Newman University

“I have worked with Next Steps for nearly ten years across two very different institutions. During that time Gaye and Next Steps have helped me resolve some extremely difficult issues. The approach is based upon an executive coaching style that requires a deep understanding of the strategic vision of an organisation’s leadership as well as their immediate imperatives, constraints and cultural factors which may inhibit success. Having understood these and worked with the organisation’s senior leaders to question and analyse their own perceptions senior leaders are then helped and developed to drive through and consolidate change. Building strong relationships with clients nextsteps maintains absolute confidentiality. Gaye is the consummate professional whose personal attention to the needs of the clients and securing the best possible outcomes for them means that I recommend her unreservedly, I will return whenever I need advice or assistance to solve an issue that cannot be resolved using internal capacity or resources.”

Karen Halford - People Director, Homeserve

"I personally have had a long association with Next Steps, over 15 years. They have supported me in the three businesses I have worked for, in a variety of assignments. Their expertise lies in their ability to fully understand the needs of the client, whether that be at an organisational, team or individual level. This understanding provides the basis for a range of potential solutions they have offered me, the client.

Their solutions are always well thought through, challenging and pragmatic and they can be absolutely relied upon to deliver the solution to an extremely high standard, on many occasions going above and beyond what was expected. I have no hesitation in recommending Next Steps to you."

Sue LaVerne – People Director, Headlam Group PLC

“I have worked with Next Steps consulting for over eight years. Gaye is a rare mix between pure competence, professionalism and a warm and engaging style. This relationship has stood the test of time and every piece of work has been approached with enthusiasm, genuine interest and a desire to deliver results. The number of people Gaye works with from recommendations and referrals is a testament to the quality of work, I would recommend Next Steps consulting without hesitation.”

Andy Torrance -  Chief Operating Officer, Holland and Barrett

“Kevin Thomas can turn strategy and brand delivery into action through people. I have worked with Kevin for 12 years during which time he led and aligned large teams to a company’s strategic goals, developed clear operating plans and engaged teams improving their capability and performance. He has extensive business experience which he draws from and connects across an organisation understanding the business issues, prioritising where the biggest opportunities lie and how best to tackle them. He works cross functionally with colleagues to affect positive change developing leaders and their teams to succeed. His style is warm and engaging, he is passionate, energetic and his integrity is beyond reproach. I can recommend Kevin without hesitation.”

John Boyle - Chief Operating Officer, Ann Summers

“I have been working with Next Steps consulting for the last ten years. I introduced Next Steps to Ann Summers to facilitate some senior manager changes to the organisation and then to coach and mentor several members of the senior leadership team. This included 3 newly appointed members of the Board. Next Steps have been instrumental in creating the excellent high performing leadership team we have today. I can honestly say Gaye and Next Steps Consulting have never failed to add value to the organisations that I have engaged them to help. I wholeheartedly recommend them.”

Alec Shepley - Dean, Glyndwr University

"Wow! You’ve made complexity manageable – enjoyable even! Analysis is arrived at together through reflection - it’s grounded in my own experience and this really helps build the resilience and authenticity that leaders need."

Richard Pearson - Managing Director, Resourcebank

"Gaye is unique, a combination of vast HR experience, real business insight and understanding together with infectious energy ensure any intervention is meaningful and respected. Gaye has an unnerving ability to unwrap complex challenges and expose the real issues and gently challenge the accepted wisdom. Gaye is undoubtedly the best networked individual I know and I am proud to call her a friend as well as a trusted business adviser."

Katie Ancliffe – Marketing Director, London Doctors Clinic Ltd

“Next Steps consulting, led by Gaye Morris, makes an impact and delivers tangible results. Asking the right questions, reading what’s going on and surfacing critical points, whether this is individuals, management teams or board members is a particular strength. Coaching with Next Steps consulting means entering a grown up partnership with no spoon feeding . Any attempt to gloss over matters are seen through and total accountability for progress is expected. Support offered to clients is exceptional to check in and make sure you’re ready for the next part of the plan. No matter what the starting point, working with Next Steps is transformational and shifts perspectives, beliefs and business performance.”

Sara Owen - Pro-Vice Chancellor & Head of College, University of Lincoln

“Gaye has worked very successfully with a number of my staff making the transition into senior roles including Head of School. She is genuine, warm, interested in people, committed to helping them achieve their potential and an excellent listener. She has the skills and ability to home in on people’s key issues and concerns, to challenge them in a supportive way and to agree an effective way forward. I have been impressed with the tangible and very positive progress that my staff have made after a series of coaching sessions with Gaye. I would highly recommend her services.”

Lynn Hayzelden - Marketing Director, The Marketing Centre

​“I had the pleasure of working with Kevin for over 10 years. Kevin was always at the forefront of driving the growth agenda heading strategic initiatives and implementing structural and operational change and improvements. Kevin’s style is inquisitive, measured, focussed and people oriented with a strong emphasis on results. He leads, coaches and develops large teams of people to deliver exceptional results."

Michael Knowles - CEO, 3rd Way

"If I want to see a better society then I have to be a member of that society. Change starts with me. By definition that means I have to grow, professionally and personally. It’s difficult to do that by myself, I realised I needed a good coach. 

Growth means I must venture out of my comfort zone and enter into a zone that is uncomfortable for me. How do I know what I think until I hear what I say? As I develop and review strategy, select the best leadership team to deliver & execute ‘the plan’, create the roadmap & continually review & prioritise, I realised I needed a colleague in this uncomfortable zone. Start Up is hugely demanding and leadership can be a lonely place. I needed an uncomfortable companion who would not only discuss issues with me but also help to take me through personal and professional growth.

Next Steps has a unique approach and can act as a trusted confidant & key challenger within a safe space. I worked with Gaye who not only coaches you but also gets along-side you and lives the experience with you as your uncomfortable companion. Most coaches are passive. Next Steps is active and participative. 

Gaye quickly got to the critical issue. However complex the business, Gaye has the ability to come up with the key question that makes you think beyond your normal thinking.

Gaye is a remarkable role model for relationship building, enhancing self-development and personal insight whilst ensuring you focus on your development needs and leadership style."


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